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Cancellation & Refund Policy

1. Policy Overview

Getfly Go provides Getfly research support and general booking assistance. This policy explains how cancellation, change, and refund requests are handled when users access flight-related services through our platform. Travelers are encouraged to review airline fare rules and conditions carefully before confirming any reservation.

2. Role of Getfly Go

Getfly Go operates as an independent getfly information and assistance platform. We do not own, manage, or control airline inventory, ticket pricing, or fare rules. All cancellations, changes, and refunds are governed exclusively by the policies of the respective airline or authorized getfly provider.

3. Traveler-Requested Cancellations

  • Cancellation requests must be submitted through available support channels before the scheduled departure.
  • Refund eligibility is determined solely by the airline’s fare conditions associated with the ticket.
  • Promotional, discounted, or restricted fares may be partially refundable or non-refundable.
  • Any applicable service or processing fees are non-refundable once the ticket has been issued.

4. Refund Processing Timeframes

  • Approved cancellation requests are forwarded to the airline or authorized getflyl provider for review.
  • Refunds are initiated only after confirmation is received from the airline.
  • Processing timelines typically range from 7 to 21 business days, depending on airline procedures and payment method.
  • Getfly Go is not responsible for delays caused by airlines, banks, or third-party payment processors.

5. Ticket Changes and Rescheduling

  • Changes or rescheduling are permitted only in accordance with the airline’s fare rules.
  • Airlines may apply change penalties, fare differences, taxes, or reissuance fees.
  • All change requests must be submitted prior to the scheduled departure time.

6. Airline-Initiated Schedule Changes

  • In cases of airline-initiated cancellations, delays, or schedule changes, available options are determined by airline policy.
  • Where permitted, our support team may assist with rebooking coordination or refund facilitation.

7. No-Show Policy

Failure to check in or board a confirmed flight without prior cancellation may result in a no-show status. Tickets marked as no-show are typically non-refundable and may not be eligible for changes, subject to airline rules.

8. Exceptional Circumstances

Refund and processing timelines may be extended during extraordinary circumstances such as severe weather, operational disruptions, or force majeure events. Getfly Go will make reasonable efforts to provide updates when such delays occur.

9. Contact and Support

For assistance with cancellations, changes, or refund-related inquiries, please contact our support team:

Getfly Go is committed to transparency, accuracy, and reliable support to help travelers manage changes with clarity and confidence.

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